Refund policy
At Shop Vibe Hub, your satisfaction is our priority.
Return Window
We accept returns within 7 days of delivery for:
- Items that are unused and in original packaging
- Products that are damaged or defective on arrival
- Wrong items received
Non-Returnable Items
- Opened and used products
- Items damaged due to misuse
- Products without original packaging
How to Return
Contact us via WhatsApp or email within 7 days of delivery. Share your order number and photos of the item.
Refund Timeline
Refund processed within 3–5 business days after receiving the item. Refunded via original payment method.
Delivery Charges on Returns
Return shipping is the customer's responsibility unless it was our error (wrong or defective item sent).